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We start registering the service for you approximately 12 hours before the start of validity. In case of the start of validity on the same day, within 5 minutes of receiving payment. If you wish to receive the activation data immediately, you can start the registration immediately at the address we sent you in the first email. It may happen that you do not receive an email confirming receipt of payment (for example, due to an incorrect email address). In such a case, please:
- please check your spam folder first
- if you still can't find any information from us here, try to find your order using the form above
- on the page you find, you can then correct your email address and track the status of your order

If you are unable to find your order management address, please contact us at any time.

Contact customer support

We start registering the service for you approximately 12 hours before the start of validity. In the case of the start of validity on the same day, within 5 minutes of receiving payment. Until then, it is possible to change the data via the order details page. You will find this address in every email you receive from us. If you have not received an email confirming receipt of payment (for example, due to an incorrect email address), in this case, please:
- please check your spam folder first
- if you still can't find any information from us here, try to find your order using the form above (Order Status Check).
- on the page you find, you can then edit your details and track the status of your order

If your order has already been processed, it is not possible to change any of the details. Please note that in case of incorrect details (especially the country of vehicle registration, license plate, validity date)# the vignette is invalid and the service must be purchased again.
Thank you for your understanding.

As stated in our terms and conditions, we start processing the service as soon as the payment arrives in the system.There can be several reasons why the payment is not credited. From the fact that your banking institution sent the payment late to technical problems. Simply put, until we see the payment in our system, we do not consider the order completed on your part. We take every possible step to correctly pair all payments that arrive, resulting in an error rate of one hundredth of a percent. If you do not receive an email informing you that payment has been received within a maximum of 1 hour of payment (please also check your spam folder), please contact us immediately. This is the only way we can ensure the smooth running of your order. Please note that we only start working on an order when the payment is received into the system, not when the payment is sent (or simply blocked) on the customer's side. We are not responsible for any damages incurred before payment is received. Thank you for your understanding.

We are truly sorry if this situation has occurred. We are doing our best to prevent this from happening, including multiple verifications of client data. Please check the following before proceeding:

• whether the information you provided during registration exactly matches what is stated on the car's registration plate.
• whether the date and time when the error was detected is before your vignette was activated (the date of service activation is decisive, not the date of receipt of payment).
• whether you used the vignette to enter sections that are not covered by the service (separately paid toll sections, tunnels, etc.)
• whether you actually used the vignette purchase service from our company

If the above facts are correct on your part, proceed as follows:

• prepare all emails you have received from us
• Prepare all emails you received regarding the fine.

You can then send these materials as a new request to our customer support for further resolution. In any case, we recommend paying the fine as soon as possible after receiving the request. In most cases, the request for payment is justified. If your case is forwarded for further resolution, the amount of the fine is usually many times higher.

Contact customer support

If none of the answers meet your requirements, you can contact us at any time and we will be happy to deal with you.

Contact customer support